# AnswerDash

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/answerdash

- Industry: Internet
- Headquarters: Seattle, US
- Website: www.answerdash.com
- Total disclosed funding: $5.3M
- Latest round: Seed (Sep 14, 2015)
- Investors on record: 5

## About

AnswerDash, Inc. offers innovative customer support solutions through integrated self-service options, enhancing user experience by providing instant answers and reducing the need for live assistance.Founded in 2012 in Seattle, US, AnswerDash, Inc. specializes in customer engagement technology. The company was acquired by CloudEngage, Inc. in a deal completed on June 23, 2020, although the financial terms were undisclosed. Amy Ko is the founder of AnswerDash, while Don Davidge currently serves as the CEO. The firm has successfully completed a total of 3 funding deals, with the latest being a Seed round raising USD 2.90 mn, led by Voyager Capital and supported by various investors including Arnold Venture Group and Summit Capital.AnswerDash provides a platform for self-service customer support that integrates with business websites, allowing users to access instant answers to their questions. This service is designed to enhance customer engagement by enabling users to find information without needing direct interactions with support staff. Their solutions cater to businesses looking to improve customer satisfaction and streamline support processes.AnswerDash generates revenue through a subscription-based model, offering clients access to various service packages tailored for different levels of customer support needs. This model allows businesses to enhance their service offerings while maintaining a predictable revenue stream, as clients pay for access to features that improve user engagement and support efficiency.Following its acquisition in June 2020, AnswerDash plans to leverage CloudEngage's resources to enhance its product offerings. Future growth strategies include the development of new features aimed at improving customer experience, although specific release dates are not disclosed. The firm aims to expand into additional markets, particularly focusing on North America and Europe, utilizing the recent funding to support product enhancements and market entry initiatives.

## Funding rounds

- Seed, Sep 14, 2015, $2.9M — Voyager Capital, WRF Capital, Summit Capital, The W Fund, Arnold Venture Group
- Series A, Dec 16, 2013, $2.4M — Voyager Capital, WRF Capital, Summit Capital, The W Fund

## Investors

- Voyager Capital (https://capitalatlas.ai/funds/voyager-capital) — Series A, Seed
- WRF Capital (https://capitalatlas.ai/funds/wrf-capital) — Series A, Seed
- Summit Capital — Series A, Seed
- The W Fund — Series A, Seed
- Arnold Venture Group (https://capitalatlas.ai/funds/arnold-venture-group) — Seed