# Altitude Software

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/altitude-software

- Industry: Software
- Headquarters: Lisbon, Portugal
- Website: www.altitude.com
- Total disclosed funding: $38M
- Latest round: Series C (May 12, 2000)
- Investors on record: 5

## About

Altitude Software provides innovative solutions for contact center operations, enhancing customer engagement and operational efficiency through advanced software technology, including cloud-based contact center services.Altitude Software was founded in 1993 and is headquartered in Lisbon, Portugal. The company specializes in contact center software solutions. In December 2020, Enghouse Systems acquired Altitude Software, although the financial terms were not disclosed. Throughout its history, Altitude has engaged in five notable deals, with the most recent deal occurring on December 30, 2020. The company has successfully raised a total of GBP 10.26 mn, with Banco Santander and Portugal Ventures participating in the latest funding round.Altitude Software specializes in contact center software solutions aimed at enhancing customer experience and operational efficiency. Their offerings include Cloud Contact Center as a Service (CCaaS), On-Premise or Private Cloud Contact Centers, and White-Label solutions tailored for service providers. These products utilize advanced technologies, such as artificial intelligence and omnichannel communication, facilitating seamless customer interactions and serving various businesses from small firms to large enterprises across sectors like financial services and healthcare.Altitude Software generates revenue primarily through a subscription-based model, involving annual licensing fees and professional services for implementation and support. Their flagship products, including the Cloud Contact Center, are essential for improving customer engagement and operational efficiency. The company's revenue streams are bolstered by partnerships with telecommunications providers and system integrators, ensuring comprehensive market coverage and client acquisition for their solutions.As part of its future growth strategy, Altitude Software aims to introduce new product features and enhancements to its existing solutions. The company plans to expand its market presence in North America, Europe, and Asia-Pacific by leveraging the recent funding of GBP 10.26 mn from Banco Santander and Portugal Ventures to support these initiatives. Following the acquisition by Enghouse Systems, Altitude Software is poised to further innovate and enhance its offerings to meet evolving customer needs.

## Funding rounds

- Series C, May 12, 2000, $28M — PAI Partners, Intel Capital, HM Capital
- Series B, Aug 31, 1999, $10M — NeSBIC Group, BPI Capital Partners

## Investors

- NeSBIC Group (https://capitalatlas.ai/funds/nesbic-group) — Series B
- BPI Capital Partners — Series B
- PAI Partners (https://capitalatlas.ai/funds/pai-partners) — Series C
- Intel Capital (https://capitalatlas.ai/funds/intel-capital) — Series C
- HM Capital (https://capitalatlas.ai/funds/hm-capital) — Series C