# Agency AI

Startup profile on Capital Atlas: https://capitalatlas.ai/startups/agency-ai-2

- Industry: Software
- Headquarters: Boston, US
- Website: www.agency.inc
- Total disclosed funding: $32M
- Latest round: Series A (Nov 12, 2025)
- Investors on record: 6

## About

Based in Massachusetts, US, and founded in 2024 by CEO Elias Torres, Agency AI, Inc., a.k.a. Agency is a technology company that provides AI-driven solutions for B2B (business-to-business) customer success management. In November 2025, Agency AI, Inc. raised USD 20 million in series A funding led by new investor Menlo Ventures, with participation from other new investors Felicis Ventures, Snowflake Venture, and Databricks Ventures. Returning investor Sequoia Capital also participated in the round.

Agency offers AI-powered solutions designed to enhance productivity in B2B customer success workflows. The platform focuses on unifying communications and customer data to streamline processes such as scheduling, follow-ups, onboarding, note-taking, and call preparation. By leveraging advanced AI, Agency aims to reduce the inefficiencies of traditional enterprise software, allowing businesses to operate more effectively without significant workforce expansion. The solution is tailored to support customer success managers by autonomously managing tasks and providing actionable insights.

The company plans to use the November 2025 funding to develop its agentic AI platform for customer service and launch its first product, Kai, which automates customer experience management.

## Funding rounds

- Series A, Nov 12, 2025, $20M — Menlo Ventures, Hong Shan, Felicis Ventures, Snowflake Ventures, Databricks Ventures
- Seed, Oct 17, 2024, $12M — Hong Shan, HubSpot Ventures

## Investors

- Hong Shan — Seed, Series A
- HubSpot Ventures (https://capitalatlas.ai/funds/hubspot-ventures) — Seed
- Menlo Ventures (https://capitalatlas.ai/funds/menlo-ventures) — Series A
- Felicis Ventures (https://capitalatlas.ai/funds/felicis-ventures) — Series A
- Snowflake Ventures (https://capitalatlas.ai/funds/snowflake-ventures) — Series A
- Databricks Ventures (https://capitalatlas.ai/funds/databricks-ventures) — Series A